Privacy Policy

Information We Collect

We collect information that you provide directly to us when you request a quote, contact us for service, or communicate with our team. This may include your name, address, phone number, email address, and details about your fence project.

We also collect information automatically when you visit our website, such as your IP address, browser type, device information, and pages you view. This helps us understand how visitors use our site and improve their experience.

If you fill out a form on our website, the information you provide is collected through our form service provider. We only collect information necessary to provide you with accurate quotes and quality service.

How We Use Your Information

We use the information we collect to provide fence installation and repair services, respond to your inquiries, prepare quotes, schedule appointments, and communicate about your project.

Your contact information allows us to follow up on quotes, send appointment reminders, and notify you about your project status. We may also use your information to send you information about our services if you have opted in to receive such communications.

We use website analytics to understand how visitors interact with our site, which pages are most popular, and how we can improve the user experience. This information is aggregated and does not identify individual users.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors, scheduling software, or website hosting services.

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. They cannot use your information for their own marketing purposes.

We may disclose your information if required by law, such as in response to a subpoena or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses secure connections to protect information transmitted between your browser and our servers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We limit access to your personal information to employees and contractors who need it to perform their job functions. All team members are required to maintain the confidentiality of customer information.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

We may use third-party analytics services like Google Analytics to collect information about website traffic and usage patterns. These services may use cookies to collect data, which is processed according to their own privacy policies.

Your Rights and Choices

You have the right to access, correct, or delete the personal information we hold about you. If you would like to review or update your information, please contact us using the information provided below.

You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that even if you opt out of marketing emails, we may still send you service-related communications about your project.

If you have concerns about how we handle your personal information, you have the right to file a complaint with the appropriate data protection authority in your jurisdiction.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. This typically includes the duration of your project and a reasonable period afterward for warranty and customer service purposes.

We may also retain certain information for longer periods if required by law, such as tax records or contract documentation. Once information is no longer needed, we securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit. This privacy policy applies only to information collected through our website and in the course of providing our services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this privacy policy or how we handle your personal information, please contact us:

Superior Bristol Fencing
312 Cherokee Rd, Bristol, VA 24201
Phone: (276) 821-1045
Email: contact@fencecontractorbristol.com